Frequently asked questions
Do I need a crypto wallet?
yes. any wallet or exchange app that can send bitcoin, ethereum or litecoin works, including the one you bought your crypto with.
Why are prices different in my region?
we set prices by region. you always pay the price for the country you’re shipping to, and it’s locked in when you place your order. switch regions with the picker in the menu or the chips on the shop page.
How long is the crypto amount good for?
the amount is locked for 30 minutes after you place your order. if you pay later, refresh the amount on your order page first.
Which network should I send on?
bitcoin on the bitcoin network, litecoin on the litecoin network, and ethereum on ethereum mainnet only. coins sent on another network, like a layer 2 or an exchange’s own chain, may never reach us.
How do you know the payment is mine?
your email tells us the order number and your transaction id, which is everything we need to find your payment.
What if I send the wrong amount?
email us with your order number and transaction id. if it’s short we’ll tell you what’s left to send; if it’s over we’ll return the difference.
I lost my order link. What now?
use find my order with your order number and the email you ordered with.